Terms of
service.
Ntane Entities and Projects' own terms of service and returns policy, effective 11 December 2024.
The terms that govern this website.
Welcome to Ntane Entities and Projects ("we", "our", "us"). These Terms of Service ("Terms") govern your access to and use of our website and all related services provided by us (collectively, the "Services"). By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
Accepting these terms
By accessing or using our website or Services, you agree to these Terms. If you are using the Services on behalf of a company or organisation, you represent and warrant that you have the authority to bind such entity to these Terms.
Using this site
You may use our Services in accordance with these Terms. You agree to comply with all applicable laws, rules and regulations when using the website and Services.
Your account
Certain features of our Services may require you to register an account. You must provide accurate, current and complete information during the registration process and keep your account login details confidential. You are responsible for all activities under your account.
Ownership of content
All content available on the website, including text, images, graphics, logos and other materials, is owned by Ntane Entities and Projects or its licensors and is protected by intellectual property laws. You may not reproduce, distribute or modify any content without prior written permission.
What you may not do
You agree not to use our website or Services for unlawful purposes, violate any applicable laws or regulations, interfere with the operation of our Services or attempt to gain unauthorised access to our systems or servers, or use our Services in any manner that could damage, disable or impair the website or interfere with other users' use of the Services.
Ending access
We may suspend or terminate your access to the Services at our sole discretion, without notice, for any reason, including but not limited to violations of these Terms.
Your personal information
Your use of our Services is also governed by our Privacy Policy. By using our website, you consent to the practices described in the Privacy Policy.
Warranties
The Services are provided "as is" and "as available". We make no warranties, express or implied, regarding the availability, accuracy or reliability of the website and Services. You use the Services at your own risk.
Our liability
To the fullest extent permitted by applicable law, Ntane Entities and Projects shall not be liable for any direct, indirect, incidental, special or consequential damages arising out of or in connection with your use of the website or Services.
Indemnity
You agree to indemnify and hold harmless Ntane Entities and Projects, its affiliates, employees and agents from any claims, damages or losses arising out of your use of the Services, including any violation of these Terms.
Updates to this page
We may update or modify these Terms at any time, and the updated version will be posted on this page with the new effective date. You are responsible for reviewing these Terms periodically to stay informed of any changes.
Governing law
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising under or in connection with these Terms will be resolved exclusively in the courts of South Africa.
Cancellations and returns
You can cancel your order or return non-defective items within 7 days of delivery if the items are unused, unassembled and in original packaging. Email returns@ntaneentitiesandprojects.co.za with pictures and reasons for the return or cancellation. A handling fee of at least 5% will be deducted from the refund or credit, and the customer bears the delivery and collection costs for non-defective items. For orders with free delivery promotions, the cost of initial delivery and collection is deducted from the refund. The right to cancel or return does not apply to custom-made or personalised items. If the order has been processed but not delivered, the customer is responsible for return costs and handling fees.
Your right to cancel
According to Section 44(2) of the Electronic Communications and Transactions Act 25 of 2002, the consumer has a 7-day cooling-off period to cancel the transaction without penalty. However, the consumer is liable for the return costs if the goods were dispatched during this period, including the delivery fee for the initial order and a return fee equal to the delivery charge in your area, along with any applicable handling fees. This does not apply if the products have been assembled, partly assembled, or where the original packaging has been discarded.
How refunds work
Refunds for cancellations or returns will be processed within 30 days of the cancellation date. If the original packaging has been discarded, the customer must make sure goods are reasonably packaged and protected before being returned; damage caused by missing or insufficient packaging carries additional charges at Ntane Entities and Projects' discretion. We reserve the right to refuse the return of products that have been assembled, partly assembled, or where the original packaging has been discarded. Assembled items cannot be returned if you paid for assembly. Quality control inspection can take up to 3 working days. For hygiene reasons, linen and mattresses cannot be returned once used or opened. For Click and Collect orders, the customer is responsible for returning the item to the collection point.
Questions about these terms
If you have any questions or concerns regarding these Terms, please contact us. Email: info@ntaneentitiesandprojects.co.za. Phone: 067 707 8786 or 067 611 5128. Address: 11 Granville Ave, Lea Glen, Randburg, 1709.
Questions about these terms? Contact Ntane Entities and Projects at info@ntaneentitiesandprojects.co.za.
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