Refund and
returns policy.

Our returns policy for online purchases.

This policy explains how cancellations, change of mind returns and refunds work on online purchases from Ntane Entities and Projects.

Change of mind returns

You can cancel your order or return a non-defective item within 7 days of delivery if it is unused, unassembled and still in its original packaging. Email returns@ntaneentitiesandprojects.co.za with photos and your reason for the return or cancellation.

Handling fees

A handling fee of at least 5% will be deducted from your refund or credit. You are responsible for the delivery and collection costs on a non-defective item you return.

If your delivery was free

If your order had a free delivery promotion, the cost of the original delivery and the collection, equal to the delivery fee for your area, will be deducted from your refund.

Items that cannot be returned

The right to cancel or return does not apply to custom-made or personalised items.

If your order is already on its way

If your order has already been processed but not yet delivered, you are responsible for the return costs and handling fees.

Cooling-off period

Under Section 44(2) of the Electronic Communications and Transactions Act 25 of 2002, you have a 7-day cooling-off period to cancel your transaction without penalty. If your goods were already dispatched during this period, you are liable for the return costs, including the delivery fee for the original order, a return fee equal to the delivery charge for your area, and any applicable handling fees. This does not apply once a product has been assembled, partly assembled, or its original packaging has been discarded.

How refunds work

Refunds for cancellations or returns are processed within 30 days of the cancellation date.

If you no longer have the original packaging

You are responsible for making sure the goods are reasonably packaged and protected before returning them. Damage caused by missing or insufficient packaging carries additional charges at Ntane Entities and Projects' discretion.

Assembled, opened and hygiene items

We reserve the right to refuse the return of products that have been assembled, partly assembled, or where the original packaging has been discarded, and such returns may carry a charge at our discretion. If you paid for assembly, an assembled item cannot be returned.

Quality control inspection can take up to 3 working days. For hygiene reasons, linen and mattresses cannot be returned once used or opened.

Returning a Click and Collect order

For Click and Collect orders, you are responsible for returning the item to the collection point. Ntane Entities and Projects is not liable for any return costs on these orders.

How to start a return

Email returns@ntaneentitiesandprojects.co.za with photos and your reason for the return. For anything else, see our Terms of Service or contact us directly.